Privacy policy

Your personal data is primarily used to manage, provide, develop and maintain our services, to process your reservations, to optimise your service experience and to identify our communication with you.

Please read this Privacy Statement carefully to understand how and why we process your personal data. By providing us with your personal data, you accept the terms of their usage and give your consent to processing your personal data according to the terms of each service and to this statement. Whenever the applicable law requires more detailed consent we will request it.

In case you give us any other person’s personal data you are responsible for ensuring that Design Hotel Levi has the right to process the personal data of the person in question according to the applicable data protection terms.

1. Controller

Levin Matkailukeskus Ltd (Business ID Code: 0306379-5)
Design Hotel Levi and Levi Hotel Spa
Levintie 1590, 99130 Sirkka, Finland
Tel. +358 16 646 301

Later in the text as “The Hotel”

2. Contact Person

Sales and Marketing Director Tarja Syrjänen
Tel. +358 (0)40 5200293

3. Processing of Personal Data

The Hotel collects and processes your personal data only as permitted by law.  Collecting and processing may take place when you use our services, such as making a room or holiday reservation, booking Hotel’s meeting, restaurant, spa, wellbeing, banquet, hotel or gift voucher services on our website or webshop. We collect personal data in various ways, such as by providing booking, contact and registration forms, customer surveys, cookies or beacons, newsletters. For example various booking and registration information may be needed to provide accurate, up to date and high level services. Hotel may collect personal information from our own internal registers or from other external registers (for example Facebook or Google). We value your personal data being accurate and up to date, therefore we may receive your personal data from third, external sources like public registers.

Whenever required by law, we will collect your prior consent to more specific processing of your data.

4. Personal Information we collect

We collect only such personal information that is necessary for the purposes described in separate terms of each service, and as stated in this Statement. We may collect, for example, the following information: name, date of birth, gender, telephone number, e-mail address, address. We also collect purchase information, potentially IP address and information that facilitates the usage of services (such as log in data), default language, account history, information on your travel companion, guest preferences, payment information, purpose of your visit, employment information, food allergies and dietary requirements, reduced mobility etc. further information provided by you. The hotel may also collect information from other, third parties, to update for example address and personal data information.

5. Purpose of Processing Personal Data

The Hotel collects personal data for storing and processing customer information, for providing services, information and marketing, internal reporting, for invoicing and accounting purposes and to administer our loyalty program.

The type of personal data and where it is collected depends on the services you use.

The Hotel uses personal information collected about you for the following purposes:

  • to administrate, offer, develop and maintain Hotel’s services
  • to improve and analyse service expriences
  • to process your inquiries, bookings and reservations
  • to communicate with you by, for example, e-mail, sms or by other mobile applications or to inform you regarding your inquiry, booking status or service reservation prior to arrival, during your stay or after your departure
  • to enable the invoicing processes related to your reservation and usage of services
  • to personalise communication and marketing regarding services
  • to develop reporting and statistics procedures

6. Storing and Disclosing of Personal Data

The Hotel stores and discloses personal data according to this Statement and according to applicable law. The Hotel operates with service providers, regarding, for example, the data and information systems. This may require disclosing personal data with certain cooperation partners. The cooperation partners will process your personal data solely for the Hotel according to the given instructions only after they signed data processing agreement according to applicable law.

Personal data collected by the Hotel can be disclosed only by law enforcement request, in the case of a criminal investigation, or in case the Hotel is otherwise obliged to transfer the information by law or under the authority’s decision. Personal data is not disclosed outside EU countries.

7. Protection and Erasure of Personal Data

Personal data storage technically protected. Physical access to data is denied by access control and other security procedures. Access to personal data requires adequate rights, and multistage authentication. Firewalls and other technical solutions are being used to protect against unauthorized access. Only Controller and authorized technical staff has access to personal data. Furthermore, only the authorized persons have the right to process and maintain the register. Authorized users are bound by confidentiality. The register contents are safely backed up and can be restored if necessary.

The Hotel will erase personal data according to applicable law. For example, when there is no more need to retain personal information, it will be erased or destroyed so that it cannot be restored anymore.

8. Other Applications and Websites

The Hotel’s services may include links to third parties’ services or applications/websites that are not maintained by the Hotel. This Privacy Statement is applicable to Hotel’s services only. The Hotel is not responsible for contents or personal data procedures of the linked contents/services.

9. Cookies on our Website

The Hotel uses digital tools and cookies can occasionally be stored on your computer.

10. Reviewing, Rectifying and Erasing Personal Data

You may request to review, rectify, erase or receive a copy of your personal information stored in the register at any time. The request must be made by e-mail or by writing and it has to be addressed to the contact person of this Privacy Statement.

You have also the right to request us to cease using your personal information in our communication. Please do this by contacting us by e-mail or by writing and address it to the contact person of this Privacy Statement.